About Charles McMurray Company:
Charles McMurray Co. is a supplier of cabinet, door, and finishing products for the professional woodworking industry. Family-owned and operated since 1946, our Mission Statement is "Creating the most convenient place for our customers to do business." Service is the engine driving everything we do. It infuses every interaction with every customer, fellow employee, and vendor.
All of our success and dedicated focus on our customers begins with the 130 people working at Charles McMurray Co (CMC). We are a motivated, hard-working, enthusiastic, family-oriented group. Our team's tenure and quality reputation are integral to our vibrant, healthy, growing organization. We embrace the challenge of constant improvement with enthusiasm. It's energizing to be a part of a winning team!
CMC offers generous benefits, including medical, dental, sick time, vacation, floating holidays, 401k with company match, and profit-sharing.
Would you like to come work for us? We are currently looking for:
Customer Service & Purchasing Representative
We are looking to add an experienced purchaser to our team!Our Customer Service & Purchasing Representatives are Real Experts, providing exceptional service and product knowledge to our woodworking professional customers. We supply hardware, but we sell the by-product of our values – our service. We like to refer to our service as Genuine Hardware Hospitality, because our customer service team is ready, reliable and provides personalized support to our customers.
In this role you will support all customer activities for order placement, issue resolution and completion of orders for warehouse fulfillment. This position is also responsible for the purchasing and marketing of assigned vendor lines, as the buyer. Includes ongoing communication and interaction with sales, customers, vendors and other departments of company. This is a full time, non-union position.
Responsibilities:
Purchasing:- Supplier Relationship Management- Develop and maintain strong relationships with suppliers to negotiate favorable terms, ensure quality standards, and secure timely delivery of goods.
- Market Analysis and Strategy Development- Conduct market research and analysis to identify trends, assess supplier performance, and source new products and vendors that align with organizational goals.
- Cost Management and Budgeting- Monitor and manage purchasing budgets, analyze cost structures, and implement strategies to reduce costs while maintaining product quality and service levels.
- Contract Negotiation- Lead the negotiation of contracts and agreements with vendors, ensuring compliance with legal standards and alignment with company policies.
- Cross-Functional Collaboration- Work closely with internal departments such as finance, operations, and logistics to streamline procurement processes and enhance overall supply chain efficiency.
- Customer Service Representative- Receiving sales orders on the telephone; pro-actively cultivating a loyal following among new and existing customers as well as entering fax/email/web orders.
- Ecommerce Management– Processing ecommerce orders submitted via EDI and email. Managing claims, cancellations and tracking.
- Help Desk- Solving customer problems, processing pick-ups, tracing shipments, filing freight claims, and obtaining PODs.
Qualifications and Experience:
- Minimum 3 years’ Purchasing/Buying experience required, preferably in a resale environment
- Minimum 3 years’ Customer Service experience required
- BA/BS preferred
- Excellent interpersonal and verbal communication skills.
- Fluency in Spanish or Mandarin Chinese and English preferred.
- Customer focused with an aptitude for working through complex customer issues.
- Outstanding telephone etiquette and customer focused, professional written communication skills.
- Self-disciplined and highly motivated.
- Organization skills and ability to handle multiple tasks.
- Positive, out-going personality.
- Proficient typing (50wpm) and Microsoft Office skills.
Hours:
- Must be available between the hours of 7:00AM – 6:00PM. Regular schedules are between 7:30AM and 5:30PM, with weekly meetings scheduled before the work day. Regular overtime required as needed.
Compensation:
- The anticipated starting pay range for this position is $18-$22/hour
Physical Requirements:
- Able to do the essential functions of office position. This includes bending, stooping, kneeling and repetitive functions related to standard office - desk role.
Charles McMurray is an Equal Opportunity Employer.
No phone calls or recruiters. Send resume to jobs@charlesmcmurray.com with subject: "Customer Service and Purchasing Representative".
Full Time Receptionist/Administrative Support Specialist (Fresno)
We are looking for a full-time Receptionist/Administrative Support Specialist to be the first impression of the company, in person and over the phone. The Receptionist/Administrative Support Specialist creates a welcoming and hospitable experience for all customers and guests. This position greets and guides customers, vendors and other visitors. The role also includes administrative duties including distributing correspondence, sending out mail, directing phone calls and providing support to various individuals and departments across the organization as needed or assigned.
Responsibilities:
- Answers, screens and directs inbound phone calls to the correct individuals/departments, following established phone/transfer practices.
- Assesses caller’s needs, answers basic questions and connects them to the best party to assist.
- Greet and welcome guests as soon as they arrive at the office, notifies appropriate individuals and ensures visitors get to their scheduled meetings.
- Distribute incoming mail, post and send outbound mail daily.
- Tracks and recognizes/announces employee birthdays daily.
Works to support other departments such as Accounting, Pricing, and Human Resources, with elements of their daily workflow, including:
- Prepares and mails invoices and statements
- Performs data entry to support various departmental processes
- Maintain filing systems, both physical and electronic
- Scans previous day’s pick slip labels into the ERP system accurately
- May provide support for company event planning and execution
- Special projects as assigned
- Back up other receptionists in duties when needed.
- Other duties as assigned.
Qualifications and Experience:
- High school diploma
- Proven work experience in customer service or as a Receptionist/Front Office Representative or similar role preferred
- Proficient in Microsoft Office Suite including Word, Excel and Outlook
- Experience with office equipment preferred
- Customer service oriented
- Professional demeanor and appearance
- Strong written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Organized, with follow-through to meet deadlines independently
- Time-management skills, with the ability to prioritize tasks
Hours:
- This is a full-time hourly position. Regular schedule between the hours of 7:30 AM and 5:30 PM, Monday through Friday. Occasional overtime required.
Compensation:
- The anticipated starting pay range for this position is $18-$22/hour
Physical Requirements:
- Able to do the essential functions of office position. This includes bending, stooping, kneeling and repetitive functions related to standard office - desk role.
Charles McMurray is an Equal Opportunity Employer.
No phone calls or recruiters. Send resume to jobs@charlesmcmurray.com with subject: "Full Time Receptionist/Administrative Support Specialist".
Outside Sales Representatives (Redding, Chico, Crescent City)
Outside Sales Representatives are responsible for growing our business in an assigned territory through a profitable sales strategy. In this position, you would focus on developing our business by calling on established and new accounts, presenting new products, negotiating pricing and addressing customer needs through the application of strong product knowledge. Our Sales team are ambassadors of our company, becoming a trusted face to prospective clients while adhering to company mission and values.
Responsibilities:
- Growth in territory
- Routine call schedule
- Pre-planned agenda at every call
- Rapid response to customer requests
- Sharing product knowledge with customers
- Presentation of new products
Qualifications and Experience:
- Outside or inside sales/customer service experience
- Experience building business relationships with customers and delivering exceptional customer service
- Excellent Interpersonal and communication (verbal, written, presentation) skills
- Product/industry knowledge
- Business or other degree preferred
- Ability to reside within territory required.
- Satisfactory driving record
Hours:
Must be able to work between the hours of 7:00AM – 7:00PM.
Compensation:
- Base salary of $50,000-$60,000, plus monthly commission. Pay dependent on experience.
Physical Requirements:
- Includes office, some warehouse and field sales physical requirements. This includes bending, stooping, kneeling and repetitive functions related to standard office desk role and field sales. Able to drive to and from sales calls. Occasional travel to Fresno office required.
Charles McMurray is an Equal Opportunity Employer.
No phone calls or recruiters. Send resume to jobs@charlesmcmurray.com with subject: "Outside Sales Representatives (Redding, Chico, Crescent City)".
Part-time Warehouse Person (Fresno)
Competitive Pay - $18.00 per hour!!!
We are seeking candidates for a regular, part-time position in our Fresno warehouse at Charles McMurray Co.
We offer a terrific environment, challenging work with opportunity for advancement to include a full-time union position. We have a dynamic team of employees who are empowered to make decisions that best serve our customers. Each employee plays a role in our ability to increase efficiency, profitability and be the most convenient place for our customers to do business.
We are looking for a bright, positive individual with a stellar work ethic to add to our team. We need someone who is hard-working, reliable, organized and has the ability to manage multiple tasks simultaneously. Individuals must have a team spirit; and be self-disciplined. Must have flexibility in start time and are willing to work consistently, with good attendance.
Responsibilities:
- Support Charles McMurray Co's Mission of “Creating the most convenient place for our customers to do business”
- Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)
- Receive and process warehouse stock products (pick, unload, label, store)
- Sort and place materials or items on racks, shelves or in bins according to company standards.
- Maintain safe and clean work environment by keeping shelves, pallet area, and work stations neat; sweep, dust and mop. Organize warehouse and work area for orderliness at all times.
- Wear and use proper safety equipment.
- Report any discrepancies.
- Communicate and cooperate with supervisors and coworkers.
- Operate and maintain warehouse vehicles and equipment.
- Follow quality service standards and comply with procedures, rules and regulations.
- Other duties as assigned.
Qualifications and Experience:
- 1-2 years previous warehouse experience preferred.
- Good communication, organizational, time management skills.
- Dependable and reliable.
- Ability to lift heavy objects.
- Adhere to Charles McMurray Company standards and values.
Compensation:
- $18.00 / hour
Physical Requirements:
- Regularly required to use hands to fingers, handle or feel, reach with hands and arms and talk or hear.
- Regularly lift and/or move objects 10-50 lbs., occasionally lift and/or move objects that weigh more than 70 lbs.
- Ability to withstand temperatures in a typical warehouse environment.
- Frequently required to stand, walk, stoop, kneel or crouch.
- Position may require climbing of ladders for top-level selection.
- Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus.
Hours:
- Monday through Friday.
- Ability to work 29 hours per week.
- Week 1: Monday start @10:30a, Tuesday to Thursday start @ 1:00p, Friday Off
- Week 2: Monday start @1:30p, Tuesday to Friday start @1:00p
Union:
- This is a Teamsters Union position.
Charles McMurray is an Equal Opportunity Employer.
No phone calls or recruiters. Send resume to jobs@charlesmcmurray.com with subject: "Part-Time Warehouse Person (Fresno)".